Privacy Policy

1. Who We Are

Mente Calma is a mental wellness practice based in the United Kingdom, providing therapy, psychiatric consultations, and wellness resources. Our website is located at mentecalma.co.uk.

For the purposes of UK GDPR, Mente Calma is the data controller. If you have any questions about this policy or how we handle your data, please contact us at info@mentecalma.co.uk.

2. What Data We Collect

We collect the following categories of personal data:

3. How We Use Your Data

We use your personal data for the following purposes:

4. Legal Basis for Processing

We process your personal data on the following legal bases:

5. Cookies and Analytics

We use Google Analytics 4 (GA4) to understand how visitors use our website. GA4 uses cookies to collect anonymised data about page views, session duration, and device type. This data is only collected after you have given your consent via our cookie banner.

You can withdraw your consent at any time by clearing your browser cookies or adjusting your browser settings. You can also opt out of Google Analytics tracking across all websites by installing the Google Analytics Opt-out Browser Add-on.

We do not use advertising cookies or sell your data to third parties.

6. AI Chatbots

Our website features two AI-powered assistants - Dr. Calma and Curiosity - powered by Anthropic's Claude model. When you interact with these chatbots, your messages are sent to Anthropic's API for processing. We do not store the content of chatbot conversations on our servers beyond the duration of your session.

Please do not share sensitive personal or medical information through the chatbots. They are not a substitute for professional clinical care.

7. Third-Party Services

We use the following third-party services, each of which has its own privacy policy:

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

Booking records are retained for a minimum of seven years in accordance with healthcare record-keeping obligations. Account data is retained for as long as your account is active. You may request deletion of your account at any time (see Your Rights below).

9. Data Security

We take the security of your personal data seriously. We use industry-standard measures including encrypted connections (HTTPS), hashed password storage, and access controls to protect your information.

No method of transmission over the internet is completely secure. If you have reason to believe your data has been compromised, please contact us immediately at info@mentecalma.co.uk.

10. Your Rights Under UK GDPR

Under UK GDPR, you have the following rights:

11. International Transfers

Some of our third-party providers (including Anthropic and Google) may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions, in accordance with UK GDPR.

12. Children's Privacy

Our services are not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy, please contact us: